Cancellation and Refund Policy

At Pro Tax Consultants, we strive to deliver the highest level of customer satisfaction. This Cancellation and Refund Policy outlines the terms under which users may request a cancellation or refund for services booked through our website or directly with our team.

1. Nature of Our Services

We provide consultancy and documentation services for:

• Company Registration

• GST Registration & Filing

• Income Tax Return Filing

• TDS Compliance

• Trademark Application

• MSME/Udyog Aadhaar Registration

• Project Report Preparation

• Business Advisory & Bookkeeping

As these are professional and knowledge-based services, cancellation and refund requests are subject to strict conditions.

2. Service Cancellation Policy

🔹 Before Service Initiation:

If the service has not yet been initiated (i.e., documentation not collected, forms not filled, or consultation not delivered), you may request cancellation within 24 hours of payment. In such cases, a 100% refund will be processed after necessary verification.

🔹 After Service Initiation:

If the service has already commenced or work has begun, no cancellation or refund will be issued. This includes:

• Document collection

• File preparation

• Consultations rendered

• Submissions made to authorities

In certain exceptional cases (e.g., double payment), partial refunds may be considered after deducting service charges or processing fees.

3. Non-Refundable Services

The following services are non-refundable once initiated:

• Government fee payments (GST, ROC, PAN, etc.)

• MCA or Trademark filing charges

• Third-party costs (legal, DSC, DIN, etc.)

• CA or legal professional advisory fees

• Customized financial reports or CMA data

4. Refund Processing Time

Eligible refunds will be processed within 7–10 business days to the original mode of payment after internal verification. You will be notified via email once your refund has been initiated.

5. Duplicate Transactions

In case of duplicate transactions or excess payments, please email us at info@protaxconsultants.in with your payment receipt. We will verify and initiate a refund for the extra amount paid.

6. Dispute Resolution

If you have concerns about the service quality or billing, we encourage you to contact our support team before initiating a chargeback. We are committed to resolving any issues professionally and promptly.

7. How to Request a Refund or Cancellation

To request cancellation or a refund, please contact:

Pro Tax Consultants
📧 Email: info@protaxconsultants.in
📞 Phone: +91 93030 95209
📍 Address: 4th Floor, Vipul Business Park, Sector 48, Gurugram, Haryana, India

Please include:

• Your name

• Service availed

• Date of transaction

• Reason for cancellation or refund

• Payment reference/receipt

8. Policy Updates

This policy may be updated from time to time to reflect changes in our business operations or regulatory requirements. The latest version will always be available on our website.